Volunteer Team Leader (Front of House)
y Gaer

Role Purpose

y Gaer offers a diverse range of front-of-house opportunities, from supporting visitors in our museum spaces to assisting library users with digital resources. As Volunteer Team Leader – Front of House, you will play a coordinating role, ensuring volunteer cover is in place during museum and library opening hours and supporting a positive, inclusive volunteer experience.

Tasks

As Volunteer Team Leader – Front of House, your role may include:
• Assisting with coordinating and maintaining the volunteer rota to ensure appropriate cover and support for staff
• Welcome new volunteers and assist with introductions and induction
• Be a point of contact for volunteer questions
• Support communications and help share updates
• Supporting volunteer development and progression into new roles where appropriate
• Assisting with volunteer training days and social events

What We’re Looking For

We’re looking for someone who brings a combination of relevant skills, experience, and personal qualities to the role. The following outlines what would help you thrive in this position.

Skills and Experience

• Strong organisational skills
• Patience, tact, and active listening skills
• Comfortable using email and basic digital tools
• Clear communication skills
• Problem-solving ability and initiative
• Flexibility and reliability
• Confidence working independently

Personal Qualities

• A passion for supporting others and making a difference
• A friendly and approachable manner with excellent interpersonal skills
• An understanding of the value and impact of volunteering
• Committed to supporting an accessible and inclusive volunteering environment
• Committed to promoting the value and impact of volunteering within the organisation.

Please note: An enhanced DBS certificate is required for this role.

Training and Support

Volunteers will receive full induction and training, including:
• Guidance on using the volunteer rota sign-up system
• Powys County Council mandatory training modules:

Health and Safety
Safeguarding
Cyber Security and GDPR
Manual Handling

Time Commitment

We suggest a commitment of approximately 3–5 hours per week, which can be flexible depending on availability and operational needs.